Shipping policy

Thank you for choosing Wrong Sense. This Shipping Policy outlines important information regarding the shipping and delivery of your orders. Please read this policy carefully before placing an order. By placing an order, you agree to comply with the terms and conditions stated in this Shipping Policy.

Order Processing: a. Processing Time: We strive to process and ship your orders as quickly as possible. Orders are typically processed within 4 business days (excluding weekends and holidays). b. Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase.
Shipping Methods and Rates: a. Shipping Carriers: We work with reputable shipping carriers to ensure reliable and timely delivery of your orders. b. Shipping Rates: Shipping rates are calculated based on factors such as the destination, weight, and dimensions of the package. The shipping cost will be displayed during the checkout process. c. Free Shipping: We offer free shipping on orders exceeding a specified amount, which will be mentioned on our website or promotional materials.
Estimated Delivery Time: a. Domestic Orders: For orders within Portugal, the estimated delivery time is typically 7 business days from the date of shipment. b. International Orders: For orders outside of Portugal, the estimated delivery time may vary depending on the destination and customs clearance processes. Please allow additional time for international deliveries.
Order Tracking: a. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. b. Tracking Updates: You can track the progress of your shipment using the provided tracking number through our website or the website of the respective shipping carrier.
Customs and Duties: a. International Orders: For international orders, customs fees, taxes, or duties may be imposed by the destination country. These charges are the responsibility of the recipient and may vary depending on the country's regulations. Please contact your local customs office for more information.
Shipping Address: a. Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for any delays or undeliverable packages due to incorrect or incomplete address information. b. Changes: If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
Lost or Damaged Packages: a. Lost Packages: In the rare event that your package is lost in transit, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue. b. Damaged Packages: If your package arrives damaged, please notify us within 30 days of receipt. We may require photographic evidence of the damaged package and its contents to initiate a claim with the shipping carrier.
Contact Us: If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team at info@wrongsense.com. We are here to assist you and provide further information.

We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective upon posting on our website.

Last updated: 16/07/2023

Wrong Sense

Porto, Portugal