Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@wrongsense.com. Please note that returns will need to be sent to the following address:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@wrongsense.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, underwear or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wrongsense.com.

Thank you for shopping at Wrong Sense. We are committed to providing you with high-quality products and ensuring your satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a refund policy to help you with returns and exchanges.

1. Returns and Refunds Eligibility:

   • You are eligible for a refund within 30 days from the date of purchase.
   • The item must be unused, unworn, and in the same condition as when you received it.
   • The original tags, labels, and packaging should be intact and undamaged.
   • To be eligible for a refund, you must provide proof of purchase, such as your order confirmation or receipt.

2. Return Process:

   • To initiate a return, please contact our customer support team at info@wrongsense.com within 30 days of receiving your order.
   • Our customer support team will guide you through the return process and provide you with the necessary instructions and return address.
   • Please ensure that the item is securely packaged to avoid damage during transit.
   • You are responsible for the return shipping costs unless the return is due to our error or a defective product.

3. Refund Options:

   • Once we receive and inspect the returned item, we will notify you of the status of your refund.
   • If the return is approved, we will initiate a refund to your original payment method (credit card, PayPal, etc.).
   • Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.

4. Exchanges:

   • If you wish to exchange an item for a different size, color, or style, please contact our customer support team.
   • We will assist you in checking the availability of the desired item and guide you through the exchange process.

5. Non-Refundable Items:

   • Certain items, such as swimwear, underwear, or personalized/customized products, are not eligible for returns or refunds unless they are defective or damaged upon arrival.

6. International Returns:

   • We gladly accept returns from customers outside of Portugal.
   • Please ensure that all return packages comply with any applicable customs regulations and include the necessary documentation.
   • Any customs fees or duties associated with the return are the responsibility of the customer.

7. Contact Us:

   • If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer support team at info@wrongsense.com. We are here to assist you and ensure your satisfaction.

Please note that this refund policy is subject to change without prior notice. It is advisable to review our website for the most up-to-date information regarding returns and refunds.

Last updated: 16/07/2023

Wrong Sense 

Porto, Portugal

www.wrongsense.com